How do I Request Special Assistance on Lufthansa?

Lufthansa Airlines is all about its passengers. The airlines' services attract their passengers and make them star-certified airlines. They have provided a courtesy to their passengers to benefit them. And gives them a memorable ride experience. 

If, in case, you are traveling with a passenger that requires special assistance. So, you are wondering how to request special assistance on Lufthansa? Then, you are on the right article to know the answer to your question. This article will tell you how to ask and what things must be kept in mind as a passenger while booking special assistance.

How to request special assistance from Lufthansa Airlines? 

The method is straightforward. Continue reading the steps written below and make sure to follow them as they are noted below: 

  • The action is to visit the official website of Lufthansa Airlines. 
  • On the homepage, you will find the "Menu" tab. Click on the Menu tab and then on the "Special Requirement." 
  • The unique requirement page will show you the extraordinary assistance they provide to their passengers. 
  • You can choose your special aid and fill out the form accordingly. 
  • Once the form is submitted and processed, you will get to hear back from the airlines. 

You can request special assistance from Lufthansa Airlines through the steps written above. The request can also be easily made by calling the airline's customer services.
Nothing much is to be done. Dial the Lufthansa customer service phone number and connect with the live assistant sitting at the desk. You will first have to dodge the number procedure done with the IVR, and then it will connect you to the live executive. And once connected, you can request special assistance. 

Points to be remembered 

The points written below are the essential highlights and the issues to be kept in mind when you want to book special assistance with Lufthansa Airlines. 

  • Special assistance can be booked through the official website or by calling the customer service team of Lufthansa Airlines. 
  • You can only make the particular assistance reservation at the time of flight booking.
  • The booking for the requirement is supposed to be made at least 48 hours before your scheduled departure. 
  • The passengers are all free to choose their seats when booking under a particular requirement.
  • The airlines always ensure that the passenger enjoys a stress-free ride and is accompanied by staff on the route to and from the airline. 
  • If in case, you don't know how the machines function, then you will predominantly be taken care of by the staff at the desk. 
  • The passengers are given direct access to Lufthansa Airlines Medical Operations center. 
  • If there are any services you require under special assistance, then you should contact the Medical desk of Lufthansa Airlines at least 72 hours before the scheduled departure. 
  • Lufthansa Airlines allows passengers to bring their equipment on the plane after informing the airline's customer service team and completing the necessary procedure. 


This is the end of the complete information associated with requesting the special requirement from Lufthansa Airlines. However, if you have any doubts, you can directly contact the airline's customer service department by calling on the Lufthansa phone number or through any other communication method. The services are always open for the passengers, so you can use them and contact them whenever you wish. 

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