How Do I Make a Complaint to United Airlines?

Suppose you had booked a flight with United airlines and completed your journey, but after your trip was completed and you were waiting in the luggage belt to pick up your bags, you have received out that your luggage is damaged. Now you are angry and want to complain about the situation. Similarly, suppose you are facing the same problem or any other inconvenience that spoiled your journey. In that case, you can connect with the United Airlines Customer Service Phone Number and make a complaint to the airline. Read the information below to find out the ways to make a complaint to the airline.

Methods to Make a Complaint to United airlines

You can use various online and offline methods to file a complaint to united airlines. Some of them are mentioned below.

Through Complaint Form-

You can connect with the airline and share your bad experience with them through their complaint form option, which is available to all the passengers to provide their feedback, share their bitter experiences, and ask for compensation for the issue.

  • Open your internet browser and visit the official website at
  • Now locate the contact or help tab available on the home screen
  • After that, you will be transferred to a new page. Select the contact/Feedback option on the page to make a complaint to United Airlines.
  • A form will appear where you have to fill in your personal details like name, address, email id, etc., 
  • Fill out your flight details, including booking id, flight number, and departure date.
  • Afterward, select the Type of complaint from the given option and describe the issue in detail in the provided description box.
  • You can also attach supporting documents, if any, in the form of a PDF and at least provide your contact details for the airline to use and submit the form.
  • You will receive a response from the airline within 7-10 days.

Through phone calls-

Suppose you are not a technocrat and want to speak to a live person, explain your situation, and file a complaint. In that case, you can call out the customer service representative through the customer service phone. Follow the below steps to do so.

  • You have to dial 1 (800) 864-8331 on your phone to make a complaint to United Airlines.
  • Now choose your preferred language.
  • Follow the IVR instructions.
  • Press 1 for flight cancellation
  • Press 2 for the refund issue
  • Press 3 to connect with the representative
  • After pressing the right key, wait for a while as your call gets connected to the live agent.
  • After connecting, explain your experience to the agent and provide your booking details to him for making a complaint.
  • After completion, you will receive a confirmation mail on your provided mail id.

Through email-

You can also write to the airline about your bad experience and get a response from them through email. You can compose a mail and put in the recipient.


Follow the above instructions to make a complaint to United airlines, and if you still face any issues, contact the airline on social media platforms like Facebook and Twitter. You can direct message the airline page on Facebook or tweet to them on Twitter. They will surely give you a quick response.

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