How Do Airlines Deal with Customer Service?

All Airlines keep their customer service segment active and alert to resolve all the possible issues they can encounter anytime during their journey. All the customers flying with any airline are recommended to keep with them how you can connect with the respective customer service team executives. The latter can help you in resolving the issue. You can approach the airline for resolution or compensation if you face any problems from booking to landing. You are requested to read the text below to learn more about this.

What ways can be used to get in touch with the airline's customer service?

Every customer service airline deals with the convenience of all its customers. They have this idea that customers may need to talk to them anytime. So, every airline has devised several methods using which you can contact them. Here are the common ways that have been explained for your reference.

Through Phone Call

This way is one of the easiest methods to connect with one of the live representatives of the airline. You can talk directly and explain the issue with the proper context. You will have to follow the given steps to connect on the call.

  • Firstly you need to go to the official website of the airline you are flying with
  • Then you need to go to the help center option.
  • You can also look at the contact us or the customer service option.
  • Here you will get the customer service number of the airline.
  • Dual the number and connect the call.
  • Now Follow the IVR commands as follows:
    • Press 1 to make new bookings. 
    • Press 2 to know the flight status. 
    • Press 3 to make changes to your bookings.
    • Or you may press * to talk with one of the live executives of the airline. The executives will listen to your concern and find a way out.

Live chat Support

Every airline also provides a live chat option through which you can talk with one of the live virtual agents of the airline. The advantage of this method is that you get real-time assistance, and you cannot be put on hold. Usually, the following steps are followed.

  • Go to the official website of the airline first
  • Then from the homepage, you will have to go to the help or customer service page
  • Here you may get an option as Start Chat or live chat icon, which you need to click
  •  Now the chat box opens
  • Here you can proceed with the chat with the agent
  • The person on the other side of the window will respond to you immediately.

Send an Email

To discuss something significant or to address a request or complaint, you are advised to send an email to its official email address. You need to go to its official website, where you can find its email address. Write a comprehensive email to express your issue. The airlines deal with customer service in such a way that it responds with suitable action.

Social Media

You can take help from social media. Send direct messages to the airline on its official account. You may also tag its social media handle in your post.


You are also advised to go to the airline's official website because answers to various queries have been provided there for its passengers.

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