How do I Reach Lufthansa?

Lufthansa Airlines provides you with complete support for all types of issues. When you see a problem with your flight booking, the airline offers you complete assistance. Also, there are many ways to contact the reservation support team. You can connect with the expert in any of the suitable methods. Moreover, if you wonder how do I reach Lufthansa, the information would help you thoroughly. All you need is to go through it.

Get in Touch with Lufthansa Over a Phone Call

  • At first, dial 1 800 102 5838 to connect with an expert.
  • As per the Interactive Voice Response (IVR) instructions, you can select the language to communicate with a live person.
  • Also, you have to pick a topic by pressing a number on the phone dialer.
  • You can find several options like existing reservations, new reservations, flight change, or cancellation.
  • Once you select the topic or category to get help, your call redirects to a support team member.
  • Further, as soon as your call connects, you get immediate help from the expert. But you might face a call waiting because of high call volume. Moreover, you get help from an agent once your call connects.

In this way, you can get help from the Lufthansa customer service phone number. If you want to talk to a support team member via chat, you can do that as well.

Connect with a Lufthansa Airlines Chat Support Representative

  • To initiate a chat with Lufthansa Support, open the website on your browser.
  • Once you reach there, click Menu.
  • There you can find the Help and Contact section; click it.
  • You can see the Chat Icon; click it.
  • It opens a chatbox, and robot Elisa will show you some welcome messages with some topics.
  • Select the topic on which you need assistance.
  • Initially, the bot replies to your queries, but you can request to connect with a live person if you don't get satisfactory solutions.
  • The Lufthansa Support assigns an agent who resolves your problem and gives you immediate assistance.

Get Help by Sending an Email to Lufthansa Support

By going to the Feedback page on Lufthansa Airlines website, you can find the option to send an email. Then go to the More Contact Options section on that page and choose Alternative Contact options. In that section, you can get an option to send an email; you can send an email to get assistance using your email address.

You can reach out to a live person at Lufthansa with this information. But whenever you need immediate help, you must dial the Lufthansa phone number. The Lufthansa reservation experts are available to help you round the clock without much of a stretch.

People Also Ask

How do I Reach Lufthansa?

If you need any help related to your current or previous reservations, then you can directly reach Lufthansa using the different contacting options like Lufthansa phone number 1 (800) 645-3880, live chat, or email option. The available representative will help you to resolve all sorts of problems related to Lufthansa in quick ways.

How do I Get Through to Lufthansa?

Lufthansa offers many ways to its passengers that one can use to contact the customer service team. By dialing the Lufthansa customer service phone number at 1-800-645-3880, you can directly speak to a live person and obtain the help on varied queries come while making a reservation. You may also choose another mode to contact Lufthansa such as live chat, email, or social media.

Can I Cancel Lufthansa within 24 Hours?

Yes, you can cancel your Lufthansa flight within 24 hours of booking or the scheduled departure as per the cancellation policy. You can make your Lufthansa cancellation request either online through manage booking, or contact the reservations team using the phone call or other applicable options.

How Long Does It Take for Lufthansa to Refund?

Whenever you make your refund request against a canceled flight, Lufthansa takes 7 to 10 business days if you need your refund in the form online. Lufthansa may take up to 20 business days in case you have requested a refund in cash or cheque.

Is Lufthansa from Germany?

Yes, Lufthansa is the top-notch airline and the flag carrier in German that flies to 220+ destinations on both domestic and international routes.

Does Lufthansa Give a Full Refund?

Yes, you can get a full refund if you cancel your Lufthansa flight within 24 hours of the booking as per the refund policy. But if you cancel your flight after 24 hours, you will get a refund after the deduction of the cancelation fee. You can get your refund online at the official Lufthansa website or by dialing their number.

Why is Lufthansa Canceling Flights?

Lufthansa is very punctual about its flight services and in case any flight got canceled, you can get a refund on that canceled flight as per the cancelation policy. By dialing the Lufthansa phone number, you can also check the status of your flight or a refund in a very simple and quick manner.

How do I speak to a live person at Lufthansa?

Need guidance in talking to any Lufthansa Airlines agent or customer support executive? You can follow the following steps to speak to anyone regarding any concerns.

Over a call
You can call on the customer service number 1800 102 5838. Follow the IVR instructions and select your preferred language. After following a few more instructions, an agent will get connected to help you.
Online Chat
If you have a shy personality to talk to unknown people over a call, the best way is to solve your queries in real-time. You can find this service on the official website of Lufthansa. 
Write an email
If you are busy spending time over a call or online chat, you can mail your query to their official email address 

How long is Lufthansa hold time?

Lufthansa Airlines, the largest German Airline, tries its best to serve its customers. The hold time for the customer is not more than a minute or two, but sometimes it may take some time concerning the network availability or any technical glitch.   

How do I contact Lufthansa Germany?

To contact Lufthansa Germany, you can chat with the assistant on the official website or call +49 69 86 799 799 from Monday to Friday between 08:30 and 17:30 hours. Also, you can call the toll-free number 1800 102 5838, follow the IVR instructions and ask them to connect you to Germany.   

How do I request special assistance on Lufthansa?

Lufthansa provides special facilities on board to its customers. To avail of special assistance, you must follow the rules and regulations set by the airlines. 

  • It will help if you reach the check-in counter before 1 hour of check-in time in case of domestic flights and 2 hours for international flights. 
  • You must request assistance at least 72 hours before the scheduled departure.
  • Online check-in is not allowed in case of special facilities. 
  • Requests can be made if you want:
  • Medical Help 
  • Wheelchair
  • A helper 


Where can I complain to Lufthansa?

You can follow the steps if you have any comments, complaints, or feedback regarding your experience with your trip with Lufthansa Airlines or any technical problem. 

  • Log in to the official website. 
  • Go to the end of the page and click on the “Help and Contact” option.
  • A chat assistant will pop up. You can put up your complaint there. 

You can also find the feedback form on the official website, where you can drop your comment or complaint or leave any feedback. You can also visit various social media handles to leave feedback or comments. 

Is Lufthansa a reliable airline?

Lufthansa Airlines is the preferable Airline to enjoy a comfortable trip with offers and discounts while booking. It has been rated a 4-star for its ground and onboard staff service. Yet for better knowledge, browse and compare the facilities and then you can book your trip. 

How long does it take to get a refund from Lufthansa?

  • Lufthansa Airlines issues the refund of booked tickets within seven days if you made the payment via Credit or Debit Card and within 20 days if the payment is made with Cash or Cheque. 
  • If the flight has been canceled by the airlines in the wake of the Covid 19 pandemic, the airlines refund the total amount. 
  • If you could not board the flight for some reason, the Airline is not held responsible for the same. But if you become a covid positive patient, it can reschedule your flight in addition to the fare difference if applicable. 


Can dogs fly on Lufthansa?

Lufthansa Airlines allows you to travel with your pet. It has a hassle-free and very flexible pet policy to make your travel smooth. 
Lufthansa Airlines Pet Policy

  • To carry your pet with you, you must have a booking confirmation from the Lufthansa Pet transport facility.
  • You must carry all the veterinary documents of the pet. 
  • Please provide the Lufthansa pet transport receipt if it is transported via cargo.  
  • Take your pet to the check-in counter before 3 hours of your scheduled departure.  
  • You must be at least 18 years old to travel with your pet. 
  • To take your pet, you must cage them; a maximum of 2 pets are allowed per person. 
  • Your pet carrier will be counted as an add-on baggage allowance. 
  • No other pets except dogs, cats, rabbits, and domestic birds are allowed. 
  • The minimum age of the pet at the time of travel must be 15 weeks. 
  • Pets are not allowed to come out of their carrier and must be kept under the seats. 
  • The pet carrier size should not exceed 17 X 11 X 9.5 inches or 55 X 40 X 23 centimeters.
  • If the pet weighs more than 17kgs, it is not eligible to travel in the cabin. 


How many Lufthansa flights have Been Canceled?

Unlike any passenger, airlines are not very likely to cancel flights. A cancellation happens only in a very unfavorable condition or an emergency. An emergency occurred in the wake of the Covid-19 pandemic; 3,100 flights were canceled to prevent the coronavirus from spreading. Other than this, Lufthansa cancels its flights only if there is any technical glitch or staff shortage in the airport and aircraft.  

Is Lufthansa refunding tickets due to Covid?

A passenger is eligible for a refund if you cancel the ticket within 24 hours of booking. And there would be no refund for a non-refundable ticket. But due to covid, many flights have been canceled because of the adverse conditions at the destination landing. Lufthansa Airlines is providing a full refund in case of canceled flights. You can also reschedule your flight to another date with the exact charges. You may be required to pay additional costs in case of a change in destination.  

  • Customer Reviews
      • I recently booked my flight from Frankfurt to Madrid, but due to some reason I wanted to change my Lufthansa flight date. Regarding this how do I reach Lufthansa? this information helped me a lot in contacting Lufthansa and I successfully changed my flight date. Thanks guys, nice work!

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