How Can I Get Hold of Air India?

Air India is one of the biggest airlines in India. It is known for its affordable airfare and great customer service, although being such a big airline, when you need help, you end up with an endless busy line. There are other methods provided by the airline to the passengers in which you get rid of the hold time.

Ways to get hold of Air India 

Through call - The best alternative is to call on the airline's verified Air India customer care number and choose the correct option to avoid any time wastage. Follow these steps mentioned below.

  • Call on the official number of the airline at 1 (888) 634-1407.
  • Choose the language 
  • An IVR will give you commands for different regions.
    • Press 1 - Flight Reservation
    • Press 2 - Upgrade your seat.
    • Press 3 - Track the status of your flight
    • Press 4 - Cancel your flight
    • Press 9 - Talk to the customer service executive if you have any other 
    • query not prescribed above.

Important numbers provided by the Air India 

Air India provides numbers according to the countries, so passengers don't have to call the official number and wait. They can directly call the number of that particular country.

  • USA & Canada: 1888 634 1407 (Toll Free)
  • UK 0800 048 9254 (Toll-Free)
  • Australia 613 701 98270 (Toll Number)
  • France 331 874 06644 (Toll Number)
  • Germany 496925511337 (Toll Number)
  • Singapore 800 101 4016 (Toll-Free)

2. Get help through Live Chat - You can use the live chat option instead of calling. This is the best alternative to calling customer service. Live chat will allow you to get the best real time solutions to your problems. Follow the steps to chat with the live person at Air India.

  • Visit the official site of Air India using your device.
  • Click the contact us under the help and support section.
  • Once you click the contact option, a drop-down menu will appear.
  • Select the chat us option from the list.
  • Write down all your queries in the chat box and submit them.
  • You will get an instant reply to your problem.

3. Via mailing - If you are fed up with waiting in a long queue of calls, then the email option is best for you. You can solve all your queries by composing a mail to the airline. Follow the steps to make the email writing process easy and smooth.

  • Open the website of Air India
  • Scroll down the page and click on customer support.
  • After clicking the customer support, a page will open.
  • Scanning down the page, you will discover the mail ids, select any desired mail and write down an email to that email address. 

Some important email ids are

  • Official email id -
  • General Queries
  • Missing Miles / Retro Credit on AI:
  • Missing Miles / Retro credit on Star Partners:
  • Silver Edge Members
  • Golden Edge Members
  • The Maharajah Club Members

Above these are all simple and fastest methods to reach the airline besides using Air India customer care service number and waiting for long busy queues. However, the airline is trying to make this hold as small as possible and hassle-free. They are continuously adapting new technology so that they could help every passenger.

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