Does Aeromexico Refund Tickets?

Yes, Aeromexico allows you to claim a refund if you cancel your reservation within the standard period. The airline has one of the most flexible terms and conditions for cancellation and refund. So, do not worry if you have to cancel your reservation due to a genuine reason, as the airline has your back.

Keep an eye on this article rather than wondering does Aeromexico refunds tickets? You can quickly request a refund on your own. However, there are some terms and conditions that you must know of before processing the refund. This article contains all-inclusive details about requesting a refund at Aeromexico; dive in to find out!

The Refund Policy of Aeromexico

The airline understands that keeping up with the travel plans gets difficult sometimes. That is why the airline allows its travelers to cancel their reservations for a refund. But, not all passengers can get a refund as there are some terms and conditions lined up for all travelers to comply with:

  • The easiest method of getting a full refund is processing the formalities within 24 hours of the cancellation. 
  • If you fail to complete the refund request within the risk-free period, the airline imposes cancellation charges and credits the rest as a refund.
  • Depending on the flight route and fare rules, the cancellation you are liable to pay may vary from the others.
  • The refund policy is applicable for all fare types- refundable and non-refundable. The airline refunds the money in the account to book the ticket.
  • Moreover, the airline refunds you only on the unused portion of your ticket, and you cannot request a refund any later than two hours before the flight’s scheduled departure.
  • Furthermore, the airline charges the full airfare towards cancellation if you fail to submit the refund form within a given time frame.

Aeromexico made it essential for travelers to abide by the refund terms and conditions. Keeping up with the highlighted points can help you escape inconveniences and pay cancellation charges. It is easy to comply with the Aeromexico get refund process. Want to know about it? The next section guides you about claiming a refund at your convenience; check out!

How to Request a Refund at Aeromexico?

There are two proficient methods of requesting a refund at Aeromexico; read the mentioned steps and pick out your preference:


  • First off, visit the official Aeromexico website and navigate the My Trips section on the homepage.
  • You need to enter your reservation or ticket number and your last name in the respective fields.
  • Access your reservation and choose the cancellation tab; you need to follow the cancellation procedure.
  • Once you complete the formalities, the airline requires you to pay the cancellation charges, if any.
  • Next, you get the refund request form; fill out the form by entering essential details.
  • You get a refund request submission message on the registered contact address.

Customer Service

If you cannot process the request online, you can use the Aeromexico phone number for professional help. Call up the airline and follow the IVR instructions carefully. Once connected with an agent, ask them about the refund. Provide essential information to the agents and let them process the refund request on your behalf; however, you might have to pay administration charges if you take help from the airline’s customer support for the refund request.

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